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Frequently Asked Questions

Questions? We've got you covered. Check out our FAQ section for answers to common inquiries. For more help, contact us at (888) 275-6915 or email us for personalized assistance.

Job seekers

Current Employees

Clients

What is the best way to send my resume to your recruiters?

Applicants submit their resume through our website at peakperformers.org. Candidates can apply for an open role here and if they don’t see a role that’s a perfect fit, they can upload their resume for future consideration.

Can you help me find a job if I do not have a disability or chronic medical condition?

We consider all candidates. However, we want all applicants to be aware that we give a job preference to qualified applicants who have a disability and/or chronic medical condition. Over 75% of our workforce has a disability or qualifying chronic medical condition.

Does Peak Performers have any remote or hybrid roles?

From time-to-time, Peak Performers gets remote roles. These vary based on the client and specific job needs. Hybrid roles are more common and will often require a candidate to go into the office a couple days a week. In the job description details, by the compensation, we will list whether a job is remote, hybrid, or on-site. Note: sometimes a role will be remote but, for legal reasons, require a candidate to be living in a specific geographic location.

I am relocating. When should I register with Peak Performers to be considered for active assignments?

Send us your resume and let our recruiters know when you have relocated and are available to work on-site with one of our customers.

How quickly can I start work?

This will depend on when we receive a job that matches your skills and work experience. Once we get a job, we move quickly! However, we cannot guarantee a job for every candidate who is interested in working with us.

Do I have to pay to work with Peak Performers?

Peak Performers does not charge a fee to any job applicant.

How long are assignments with Peak Performers?

The length of assignments vary according to our customers’ needs. We fill short-term and long-term temporary and contract assignments. We also fill temp-to-hire and direct hire roles. When we speak with you about an opportunity, we’ll give you an idea of the expected duration of the job. We also include project duration on our published jobs.

What if I forgot my password and no longer have the link to the timecard portal?

Simply click on the “employee timesheet” button in the upper right corner of our homepage. This will bring you to the timecard portal page. You can click “Forgot your Password” to reset your password.
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Here are all the steps to fill out your timecard!

Do I need to notify Peak if I am out sick or will be taking any time off?

Yes. In the event that you are out or need to schedule time off for a doctor’s appointment, you must notify your on-site supervisor at the job as well your Staffing Manager at Peak Performers. Their contact information will appear on your “Assignment Information Sheet” provided at the start of your assignment.

How often do I get paid? And when will my first payday be?

Peak Performers temporary employees are paid on a weekly basis. Your paycheck is received each Friday and reflects the previous week’s hours you worked. So: you will be paid on the Friday following your first week of work.

Can my temporary job become permanent? What can I do to make that happen?

The short answer is “yes.” Our temporary employees are often hired on by our clients. You may apply for open positions after you start your position. Working on a temporary assignment is a great way for an employer to get to know you and your capabilities.

Is there a dress code?

Though this can vary depending on the position, the majority of our clients have a business casual dress code. Please be sure that you are dressed appropriately for a work setting. Clothing items like flip flops, shorts, ripped jeans, t-shirts with slogans, etc., are not appropriate in the workplace.

What should I do when my assignment ends?

If your assignment ends and you have not been offered employment elsewhere, please connect with your Talent Placement Specialist and provide an updated resume showing your most recent work experience.

If my on-site supervisor asks me to work overtime or offers me "comp time", can I work the overtime or comp time?

Unless your Peak Performers’ supervisor has informed you that you are allowed to work overtime (as determined by state law), you are not permitted to do so. Please alert your supervisor as soon as possible if asked to work overtime.

If I am injured on the job, what do I do?

Take care of any immediate medical needs and let your agency supervisor know. You must also contact your Peak Performers Staffing Manager as soon as possible (the day of the occurrence), so that we can make a report for workers’ compensation purposes. At the time, you may be asked to see our service provider for an assessment or follow-up. A drug test may also be required at that time.

Since employees do not typically receive PTO through Peak Performers, can I make up my hours during the week?

Peak Performers encourages our employees to ask their on-site supervisors if they can make up hours during the week if they need to miss any time, or if there is a holiday or weather related closure. Many supervisors will permit this. It is always good to ask as it also shows them you have the initiative to get the work done!

How do I request a duplicate W-2?

Please contact Peak Performers payroll or fill out our contact form here.

Does Peak Performers offer a retirement savings program?

Yes! Peak Performers offers a 403(b) retirement savings program. This program is similar to 401(k) programs–employees may voluntarily contribute a percent of their paycheck; the annual maximum contribution limit is $20,500

Upon starting work with Peak Performers, employees will get a series of automatic emails giving them information about how to opt-in to the program

Where would I find the Peak Handbook and other state specific documents? It’s quick and easy! All those items can be found on https://mystate.peakperformers.org/.

I may need help with temporary staff or a direct hire position. Where do I start?

If you have an existing relationship, please reach out to your point of contact directly. If you aren’t sure who to contact, please email info@peakperformers.org so we can connect you with a team member. Whenever possible, please provide a job description and timeline. We’ll be in touch very soon to discuss next steps.

What kinds of roles does Peak Performers staff?

Peak Performers has been staffing administrative, financial, information technology, and other professional roles since 1994. Whether you need a data entry operator, a data analyst, or a database administrator, we can help.

Does Peak only assist with temporary placements?

Due to its flexibility, temporary staffing is the most in-demand service that Peak provides. Peak also offers temp-to-hire, direct hire, and executive search services. If you have a specific outsourced recruiting need, we are happy to discuss additional models that might work for your situation.

Should I just ask for a bunch of resumes?

Resumes do not tell the whole story. Your Peak Performers’ representative will evaluate candidates based not only on their resumes, but also through their interview and interactions with Peak Performers; their computer skills and situational test results; and our history with them as either their previous or potential employer. You can expect to receive the resumes of our best qualified and available candidates and feel confident in our recommendations.

How long will submitted candidates stay available?

Candidates’ availability is affected by market conditions, particularly by the unemployment rate and the demand for their skills. We encourage you to make your decision as quickly as possible before our competitive candidates find jobs elsewhere.

Who manages the temporary employee?

When an employee is placed on an assignment, you will be asked to provide us with their onsite supervisor’s contact information. Employees are instructed to contact their onsite supervisor in the event of absence or tardiness, or to arrange any time away from their duties. Your organization’s dedicated point of contact handles corrective action or disciplinary conversations with the employee, upon your request.

We are having a problem with a temporary employee. What do we do?

Contact your Staffing Manager early on to discuss your concerns. If it is something on which we can counsel the employee, we value that opportunity. But if you feel the situation is beyond repair, Peak will end the employee’s assignment and work to find you a suitable replacement as quickly as possible.

How do timesheets work?

Avionte, our employee management software, allows for accessible tracking and billing information. At the beginning of a temporary assignment, we will ask you to confirm who will be primary and secondary timesheet approvers. Timesheets need to be approved weekly by Monday at 5 p.m. Avionte is a web-based program that can be accessed from any location, including mobile devices, tablets, and computers. This digital system ensures minimal delays in the client approval and billing process.

How does Peak Performers bill for services?

Once a client electronically approves a timesheet, Peak pays the employee and then initiates the customer billing process for the hours on the approved timesheet for each employee.

My question was not answered here, who and when should I reach out to Peak Performers?

Contact Information and Office Hours

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Building careers while transforming organizations

Our process

Submit your resume

Resume review

Remote interview

Skills testing

Client interview

Digital onboarding

Our mission

The Peak experience

Dedicated Staffing Manager

Competitive wages & weekly pay

Accommodations support

Save for retirement

Employee assistance program

Health insurance

Frequently Asked Questions

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